What is a login error?

A login error is an error that appears when something goes wrong during the sign in process – these can appear for a variety of reasons.

Why can I see these login errors?

The errors are shown to you so that it is easier to troubleshoot for both you and us. Having the direct error number, name or even a snippet from the error can greatly increase our ability to help.

Is there anything I can do?

Absolutely! I will be explaining below what steps you can take to try and resolve the error without having to wait for a chat support agent.

Types of login errors and how to fix them
CURL Error 28:

This error related to a proxy timeout when trying to add an account. This can occur when Instagram is down, or when our proxy network is down. Here are some steps to try yourself:

  1. Wait for 30 minutes and try again – If Instagram is being temperamental this will generally resolve the issue.
  2. If you are re-logging your account, remove the pre-filled proxy and try again.

If after completing the above you still get this message, please contact chat and we will troubleshoot the issue.

“Wait 10 minutes for kindness”:

This error means that we couldn’t find a proxy to assign you. When you receive this message – please contact chat immediately.

“Oops, an error occurred”:

This error can be linked to a multitude of issues connecting – we have a separate article covering this, but here are some steps to try when you happen across this error:

  1. Change browsers
  2. Clear Cache and CookiesSometimes clearing your cache and cookies can help. Oftentimes, your cache can store temporary files that can cause issues when trying to access or run actions on certain websites. It is completely safe to delete. We have gathered the instructions on how the clear the cache for the most popular browsers below:
Google Chrome
  1. On your computer, open Chrome.
  2. At the top right, click More, it looks like 3 dots .
  3. Click More tools > Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.
Firefox
  1. From the History menu, select Clear Recent History. …
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Internet Explorer
  1. Select Tools > Internet Options.
  2. Click on the General tab and then the Delete… button.
  3. Make sure to uncheck ‘Preserve Favorites’ website data and check both Temporary Internet Files and Cookies, then click Delete.

 

Safari
  1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences. 
  2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data.
  3. Click Remove Now in the pop up window that appears. 
Opera
  1. Open the red O and then click Settings. Alternatively you can press Alt and P together.
  2. Open the Privacy & Security tab. Now click Clear browsing data…
  3. In the drop-down box select the beginning of time. Then check only Cookies and other site data and Cached images and files. Now click Clear browsing data.

If after completing the above you still get this message, please contact chat and we will troubleshoot the issue.

Username/Password incorrect:

This error is directly relayed from Instagram. If you are seeing this and you know your password, it means that the connection from Instagram has failed and it marked your login credentials as incorrect. Unfortunately there is nothing we can do about this error on our end, but here are the steps you can take to resolve it:

1. Change verification method:

Using the Google Chrome extension would be the best option in this case, as it gives you the ability to log in directly vs connecting VIA proxy first. You can always try switching between SMS and Email verification as well, however the Chrome Extension is proven to be more effective in this situation.

2. If you are still getting this error after trying the Chrome Extension, change the Instagram password.

If the connection keeps timing out and you cannot log in regardless of the verification method, changing the password is the most effective solution. Because you’ve made a drastic change, it clears your sessions, and lets you build your trust factor from the ground up. This is the quickest solution next to the Extension.

If you happen across any login error that is not outlined above, send a screenshot directly to chat and we will troubleshoot it on your behalf.