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Emergency Downtime

This post is in result of the outage we had tonight.

Date-Time		        Reason	                Duration
2019-06-24 10:20:54		Connection Timeout	1 hrs, 53 mins

This issue was due to an ID verification with out host – Our current bandwidth usage & Resource usage has risen very quickly and has raised some concerns and we had to get in touch with them to clarify our use case of their network and confirm it’s not malicious or otherwise unusual / un-approved activity

Updates

Whilst we’re here I’ll include some info of the upcoming updates and our last update.

  • DM viewer is now live and should be rolling out to supported plans shortly
  • Automated $1.80 Method will be going into beta soon
  • New pricing and Residential proxies are rolled out

Upcoming

Feed Editor – We want to bring more options to manage your profile, the feed editor will let you browse your feed, search for posts, comment, like and DM users directly as well as repost media in 2 clicks

Re-Login Helper – We plan to bring a one click Re-Login to help with any troublesome accounts.

Multi-Account Posting – Select them all or just one, Easier method to post to multiple accounts

Feed Editor – We want to bring more options to manage your profile, the feed editor will let you browse your feed, search for posts, comment, like and DM users directly as well as repost media in 2 clicks

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June 20th – New Pricing Structure

Today we’ve released our new pricing structures, We’ve added some details about how this will work going forward.

Existing Users
If you already have a plan you will be able to stay on this – Simply press renew account and you will have the option to add more months – We will have a 1 Month grace period for everyone who forgets to renew, Your Features, Account limits and anything else will stay exactly the same, Charlie will remain Charlie.

If you’re looking to move across simply press upgrade account instead.

Promotional Pricing Users
Your plans will stay the same – If you wish to move to Monthly pricing and have some of the benefits please reach out to live chat

Why we made this change

In order to keep offering the best possible service it was vital for us to migrate to Mobile & Residential proxies – These are a grade above the regular proxies we could offer and such a much larger cost to us – The new pricing will allow us to do the below.

  • Offer Better Automation with Less blocks
  • More Straightforward account adding
  • Less Re-Login Errors
  • Onboard a new support member
    This means we can reduce wait time on tickets & offer more prompt support

We’d be happy to answer any questions over Chat!

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